Refund Policy & Other Fees

Refunds

The Learning Team places great importance on protecting fees paid in advance and maintains a fair and reasonable refund policy. Prior to enrolment or the commencement of training and assessment (whichever comes first), The Learning Team provides information that outlines the student’s rights as a consumer. This includes any applicable statutory cooling-off period (if applicable) and the student’s right to obtain a refund in certain circumstances, such as the early termination of the arrangement or if The Learning Team fails to provide the agreed-upon services. All refunds must be requested in writing and outline the reasons for the request and emailed to info@tlt.net.au. You are entitled to a refund of your course fee less the $200 enrolment administration fee if;

Refund – Before Training commences – Qualifications

Once the student has accessed the online learning portal is it confirmed the course has commenced. An application for a refund is addressed according to the amount of notice given by the person making the request:

• 14 days’ notice prior to the course commencement: 100% refund of fees paid minus the $200 enrolment fee and the student has not logged into the online portal.
• Between 13 days and 7 days prior to the course: 75% refund of fees paid minus the $200 enrolment fee and the student has not logged into the online portal.
• Between 6 days and the commencement of the course: 50% refund of fees paid minus the $200 enrolment fee and the student has not logged into the online portal

Refund – After Training has commenced – Qualifications.

Once the student has accessed the online learning portal is it confirmed the course has commenced. Once training has commenced a student may ask for a refund. A review will be made on each case based on units of competencies accessed in the online portal and the time period left in the course duration. Any refund that may be applied will be minus the non refundable $200 enrolment fee and will be paid within 48 hours if approved. The Learning Team may extend the course duration in lieu of a monetary refund in certain cases.

The Learning Team will encourage the student to return to the training program in the future. Any statements of attainment will be issued to the student for completed units of competencies.

Refund – Short Courses

An application for a refund is addressed according to the amount of notice given by the person making the request:

• 14 days prior to the commencement of the course – 100% refund minus the $200 enrolment fee and the student has not logged into the online portal.

No refund will be made once the student has commenced the training program. Once the student has accessed the online learning portal is it confirmed the course has commenced The student may discuss the option to return to the same course at a future date with The Learning Team.

Corporate Clients

Any refund of course fees will be negotiated between The Learning Team and the corporate client. A fair and equitable refund policy will apply.

Other Fees – Fee for Service and Corporate Clients

Enrolment fee

Non refundable $200 enrolment administration fee as part of the total course fee.

Withdrawal fee

No withdrawal fee is applicable.

Re-submit fee

No re-submit fee applies up to three submissions.

Re-assessment fee

No re-assessment fee applies up to three submissions.

Produce partial completion statement of attainment.

No fee applies to produce a statement of attainment when the student has partially completed the training program and must withdraw.

Re-print certification

Students receive a digital copy of the testamur when assessed as Competent. Where the student requests a hard copy of their testamur to be posted there is a fee of AU$75.00. Testamur will be posted to student via Registered Post within 2 weeks of the payment received.

Extension fee

Students may request an extension of time on their course duration. A fair fee will be determined upon request based on the student requirements.