Privacy Policy​

The Learning Team is committed to protecting the privacy of all individuals we engage with, including students, prospective learners, and marketing contacts. We handle all personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applicable state and federal laws governing registered training organisations (RTOs).

Collection of Personal Information
We collect personal information for two primary purposes:
• Lead generation and marketing – This includes collecting names, contact details, and course interest information through our website, social media, events, and other channels.
• Student enrolment and compliance – This includes collecting detailed personal, contact, and identification information to fulfil our obligations under the Standards for RTO’S 2025, AVETMISS reporting requirements, and other government education and training regulations.

How Information is Stored
• Marketing and lead data is securely stored using Brevo (formerly Sendinblue), a cloud-based marketing platform. This data may be stored on servers located outside of Australia, including in the EU and the United States. We ensure that Brevo complies with adequate data protection standards and contractual safeguards.
• Student enrolment and training records are stored securely within our student management system (SMS) operated by eSkilled, which complies with Australian government reporting standards and data protection obligations.

Use and Disclosure of Personal Information
We only use and disclose personal information for the purpose it was collected, unless:
• The individual has given consent for another purpose, or
• It is required or authorised by law.
Student information may be disclosed to:
• Government bodies such as NCVER, ASQA, or the Department of Education for compliance and reporting purposes,
• Auditors or external consultants bound by confidentiality agreements,
• Parents or guardians (if the student is under 18), and
• Our trusted IT providers and data processors, only where necessary to support our operations.
We do not sell or rent personal data to third parties.

Direct Marketing and Communication Preferences
We may use personal information to send updates, resources, and promotional content related to our training services. This is done in accordance with:
• Australian Privacy Principle 7 (Direct Marketing),
• The Spam Act 2003, and
• The Do Not Call Register Act 2006.
Recipients can opt out at any time via the unsubscribe link in emails or by contacting us directly.

Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you, and to request corrections where necessary. Requests should be made in writing and will be processed in accordance with APP 12 and APP 13.

Security and Data Retention
We take reasonable steps to:
• Protect personal information from misuse, interference, loss, unauthorised access, or disclosure,
• Ensure only authorised personnel have access to sensitive information,
• Retain student records in accordance with regulatory requirements.

Overseas Disclosure
Where personal information is stored or processed offshore (such as via Brevo), we take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles or is subject to laws that offer comparable protections.

Complaints and Contact Information
If you have a question, concern, or complaint regarding privacy, please contact:
Email: info@tlt.net.au
Phone: 1300963 698
We will respond within a reasonable timeframe and take appropriate steps to address the matter.